You must send your order back to us without undue delays. and at the latest 14 days after you have notified us that you wish to cancel your purchase. You must defray the direct expenses in connection with the return delivery of the item.
With returns, you are responsible for the item having been packed responsibly. You bear the risk for the item from the point in time the item is delivered.
Items excepted from the statutory right of cancellation
Delivery of sealed goods that due to health protection or hygiene-related reasons are not suitable for being returned, and where the seal has been broken after delivery.
You thereby lose your statutory right of cancellation if you break the seal on goods that due to health protection or hygiene-related reasons are not suitable to be returned.
Condition of the item when you send it back
You are liable only for any possible deterioration of the value of the item that is due to handling other than what is necessary to establish the item's nature, characteristics and the manner by which it functions.
In other words – you can test the item in the same manner as if you tested it in a physical shop.
If the item is tested beyond what is described above, we will regard it as used, which means that when cancelling the purchase you will only receive a part or none of the purchase sum back, depending upon the item's marketable value.
In order to receive the entire purchase sum back, you must do the same as one can in a physical shop. You may test the item, but not take it into actual use.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, it may possibly involve a deterioration in value of the item.